Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE IN GUEST ROOM

1. Preamble

Welcome to Forestry.

We are truly happy to welcome you to the Guest House we have dreamed of for many years.

We welcome you to our house as members of our family, friends. You don't come to the hotel.

Our objective is simple: to offer you a cocooning stay during which you can rest, recharge your batteries and take the time to discover our Region.

The house is a non-smoking area where the presence of pets is not allowed.

2. Purpose

These general conditions define the rights and obligations of the parties in connection with the reservation of the services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. As a Customer, you accept these general conditions of sale and the conditions of sale of the reserved rate accessible via the reservation platforms, the website, emails or by telephone. Your reservation request will be automatically refused if you provide false information (surname, first name, email, telephone, bank details) in the information form.

3. Price

The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including VAT, in euros, and are only valid for the duration indicated on the booking platform.

All reservations, whatever their origin, are payable in the local currency of the establishment, namely the euro. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

4. Reservation

The customer chooses the services presented on the booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

5. Reservation process

Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form (Voucher). The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.

Given the increasing number of guests who cancel at the last minute or who do not show up at all, the reservation becomes effective upon receipt of a deposit.

IMPORTANT :

• If you book within 10 days of your arrival, the deposit is not required.
• If your reservation is "very early in time", the deposit is only requested three months before the stay.

The amount of the deposit varies according to the length of the stay:

• 70% for a one night stay,
• 60% for two nights,
• 50% for three-four nights,
• 40% for five to six nights
• 30% in other cases.

Payment of the deposit can be made by check or by bank transfer.

• Deposit by check: La Forestière, 2560 route de la Grésigne, 82230 Monclar de Quercy, France
• Deposit by bank transfer: La Forestière / Frédéric GENRIES-MEMMIBAN (International Bank Account Number):FR76 3000 4026 0600 0100 6014 797BIC (Bank Identifier Code): BNPAFRPPXXX Agency: BNPPARB Montauban AV PAR (02606)

6. Payment

Apart from the deposit which is paid by check or bank transfer, payment is made directly on site in the establishment.

The customer can pay in cash, by check or by credit card.

7. Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.

The acknowledgment of receipt of the reservation summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of our establishment to which the customer can submit his complaints.

8. Cancellation conditions

All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.

• If the customer does not show up by 7 p.m. on the day mentioned in the reservation, this contract is considered terminated. The deposit remains with the owner and the owner can dispose of his Suite.
• In accordance with article L. 121-21-8 12of the Consumer Code, the Customer does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. If the Customer decides to cancel his reservation; the deposit remains with the owner and the owner can dispose of his Suite.
• In the event of a stay being cut short by the customer, the price corresponding to the cost of the accommodation remains fully acquired by the owner. Unused additional services are reimbursed.

9. Cancellation in the event of Force Majeure

A case of Force Majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.

Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

• In the event of a health crisis, such as the Coronavirus, the deposit is refunded if a government order/decree prohibits the traveler from traveling or on presentation of medical proof attesting that the traveler is contaminated with Covid.
• In the case of a Tsunami, Earthquake, terrorist attack, no doubt, the event indeed offers the characteristics of exteriority, unpredictability and irresistibility, constituting force majeure.
• Strikes or riots are not force majeure if they were announced or foreseeable.
• In the event of a temporary shortage of cash, a credit system is set up for a maximum period of 18 months in order to facilitate the repayment of the deposit.

10. Consumption of the service

Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations.In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.

11. Loss of keys (room and house)

The loss of the keys disrupts the reception of other travelers and forces us to go to Montauban (50 km round trip, 1h30 of lost time).

The loss of keys is therefore charged at 120 €.

12. Business Oblivion

When you forget your belongings, we lose time because we have to go to Montauban (50 km round trip, 1h30 of lost time) to send your belongings back to you.

You therefore return your belongings at a cost of €20 in addition to the rate for sending parcels applied by post.

Your belongings are dispatched after having received your corresponding transfer.

13. Swimming pool: safety and etiquette

To ensure that the swimming pool experience remains a pleasure for all, we hope you will understand the following recommendations:

• The swimming pool is only accessible for our residents and not for friends of friends who would like to come and swim.
• The swimming pool closes at 7:30 p.m. so as not to disturb travelers who wish to rest.
• As far as logistical possibilities are concerned (according to the number of breakfasts to be served, the breakfast service hours, the number of departures of travelers in the morning, the cleaning time of the swimming pool, etc.) the swimming pool is accessible from 11 a.m. but it can also be later.
• The swimming pool is a non-smoking area.
• Children under 12 must be accompanied by an adult.
• A bathing suit is required for swimming.
• No swimming if you have a skin disease, wounds...
• Respect the tranquility of other travelers
• Do not run to avoid falls and accidents.
• Do not eat or drink inside the pool enclosure.
• Do not pee or spit in the pool.
• Don't do in our pool what you wouldn't do in yours.

14. Complaints

Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

15. Privacy

The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.

16. Agreement of proof

The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

17. Dispute Resolution

These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.

18. Entirety

These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment.As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.

19. Liability

The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank.Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

20. Check-in / Check-out

La Forestière is not an hotel, for organizational reasons, we welcome you at home from 4 p.m. and we ask you to vacate the room at 11 a.m.

GENERAL CONDITIONS OF SALE SPECIFIC TO LE PIGEONNIER

The General Conditions of Sale of the Pigeonnier are identical to those in Bed and Breakfast, except for the specific points below.

1. Le Pigeonnier information and use of the premises

• Living area: Bedroom 10 m2, Dovecote (6m2), Living room (12 m2), Kitchenette (4 m2)
• Maximum capacity 2 people
• Maximum capacity 2 adults, 2 children
• Strictly non-smoking place
• Swimming pool shared with travelers staying in Bed and Breakfast.
• 1 bedrooms with 1 bed for 2 people
• 1 bedroom on the mezzanine: Formerly the dovecote (6 m2), the first floor has two single beds (90x190) that can possibly accommodate one or two "children" (Decree No. 95.949 of 25/08/1995) Two duvets for beds single, 2 pillows and mattress protectors / pillow protectors are provided.? A ladder leads upstairs, for safety reasons we recommend 6 years old minimum and for bed size reasons we recommend 17 years old or 1m80 maximum.
• Pets not allowed
• This guest house is not equipped with a washing machine, laundry is done at the village laundromat.

2. Conditions of use of the premises

• The owner will provide the accommodation in accordance with the description he has made of it and will keep it in working order.
• The customer will enjoy the rental in a peaceful manner and will make good use of it, in accordance with the destination of the premises.
• The rental cannot under any circumstances benefit third parties.
• The tenant may not under any circumstances claim any right to stay in the premises at the end of the rental period initially provided for in the reservation.
• If the number of tenants exceeds the capacity indicated on the description, and without prior agreement, the owner reserves the right to refuse additional tenants.
• The tourist tax is collected by the Establishment la Forestière then transferred to the State Services.
• Electricity is the responsibility of the traveler billed according to his consumption according to the official tariff of EDF.
• Water consumption is included in the rental.
• On his departure the tenant undertakes to return the house in the state he will have found it on his arrival.

3. Renter's Insurance

By accepting these General Terms and Conditions of Sale, the Tenant undertakes to take out rental insurance with his Insurer for the duration of the Rental, generally integrated into the ""main home"" insurance contract under the extension ""Insurance resort / Holiday rentals".

4. Reservation process

Given the increasing number of guests who cancel at the last minute or who do not show up at all, the reservation becomes effective upon receipt of a deposit of 50% upon receipt of this email and 50% 15 days before the stay. .

If you book less than 10 days before your arrival, this deposit is no longer required.

5. Check-in / Check-out
La Forestière is not an hotel, for organizational reasons, we welcome you at home from 4 p.m. and we ask you to vacate the place at 11 a.m.