Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE – LA FORESTIÈRE

I. PURPOSE
These General Terms and Conditions of Sale (GTC) are intended to define the rights and obligations of La Forestière and its customers in the context of booking and providing accommodation services and associated benefits. They apply to all bookings made directly with La Forestière, whether by telephone, email, through the establishment's website or via booking platforms.

II. CHARACTERISTICS OF THE ESTABLISHMENT
La Forestière, located at 2560 route de la Grésigne, 82230 Monclar de Quercy, is a guest house offering in particular:

• Bed and Breakfast
• A ""pigeon house"" type gîte
• A special New Year's Eve stay

The property is non-smoking. Pets are not allowed.

III. RATES, TAXES AND PAYMENT TERMS

1. Rates : Rates are indicated in euros, all taxes included (TTC). They are those in effect at the time of booking and are only valid for the period indicated. Additional services (e.g. meals, tourist tax) are not included in the price, unless otherwise stated.
2. Tourist tax : The tourist tax, if applicable, is payable on site and is paid by the establishment to the relevant authorities.
3. Revision of rates : Any change in VAT rates or the introduction of new legal taxes will be automatically reflected in the rates.
4. Payment of deposit and balance :
   • A deposit, the amount of which varies depending on the length of stay or the type of offer, may be required. Its terms are specified in the special conditions below.
   • Payment of the balance is made on site, in cash, by check or by credit card (depending on the payment methods accepted by La Forestière).

IV. RESERVATION

1. Booking process :
   The customer chooses the desired services and provides their contact details accurately. Any provision of incorrect information (identity, contact details, banking information) will result in the immediate cancellation of the reservation request.
2. Booking confirmation :
   The reservation is deemed firm after receipt of the deposit (if applicable) and sending of a confirmation email. This acknowledgement of receipt recalls the details of the reservation, the services included, the cancellation terms and the contact details of the establishment.

V. CANCELLATION AND NO-SHOW CONDITIONS

1. Cancellation by the customer :
   Any cancellation must be communicated in writing (email or mail). Deposits paid remain acquired by La Forestière. No refund is due in the event of cancellation by the customer, unless otherwise provided below or in cases of force majeure (see article VI).
2. No-show :
   If the customer does not show up on the scheduled day before 7 p.m., without notifying the establishment, the reservation is considered cancelled. The deposit remains acquired by La Forestière, which can dispose of the accommodation.
3. Early departure :
   In the event of early departure, the entire reserved stay remains due. Any services not used will be refunded if they were optional (e.g. meals not taken).

VI. FORCE MAJEURE
In the event of force majeure, i.e. an external, unforeseeable and irresistible event preventing the normal execution of the contract, the obligations of the parties are suspended without any compensation being claimed. Supporting documents (medical, government orders, etc.) may be required. In this case, the deposit paid may be refunded or postponed depending on the circumstances, up to a limit of 18 months.

VII. USE OF PREMISES AND BEHAVIOUR

1. Internal regulations :
   The customer agrees to respect the rules of good conduct, the peaceful nature of the premises, the hours of silence, as well as the rules of the swimming pool. Any behavior contrary to public order or morality will result in immediate expulsion, without reimbursement.
2. Lost keys :
   Loss of keys incurs a charge of €120 to cover travel and management of replacement.
3. Forgotten items :
   The return of forgotten items will be charged (travel costs + shipping costs). A flat rate of €20 (excluding postage) will be requested.
4. Pool :
   • Access to the swimming pool is reserved for residents only.
   • The swimming pool closes at 7:30 p.m. to preserve the tranquility of the place.
   • Minors under 12 years of age must be accompanied by a responsible adult.
   • The swimming pool is non-smoking.
   • Wearing a swimsuit is mandatory.
   • It is forbidden to adopt inappropriate behavior (eating, drinking, spitting, urinating in the water, running at the edge of the pool).
     Any failure will result in exclusion from the pool area.

VIII. PERSONAL DATA
La Forestière, as well as its partners (booking platforms, payment providers), collect and process the customer's personal data in accordance with the regulations in force. The data may be transmitted to third parties to the extent necessary for the execution of the reservation and legal obligations. The customer has the right to access, rectify and delete their data, which they can exercise by contacting the establishment.

IX. RESPONSIBILITY
La Forestière cannot be held responsible for the non-performance of its obligations in the event of force majeure. The photos and descriptions appearing on the site or communication media are not contractual. Minor differences may exist without La Forestière being held responsible.

X. DISPUTES
These General Terms and Conditions are subject to the law of the country of establishment. In the event of a dispute, the parties will endeavour to find an amicable solution. Failing this, the competent courts will be notified.

XI. PETS
Pets are not allowed for reasons of hygiene, safety and tranquility of all travelers. No exceptions are possible.

XII. ARRIVAL AND DEPARTURE TIMES

• Check-in from 4 p.m.
• Check-out before 11am

These times are established for organizational reasons and must be respected.

SPECIAL CONDITIONS – GUEST ROOMS

1. Deposit :
   • For reservations made more than 10 days before arrival, a deposit may be required:
     • 100% of the amount for a one-night stay
     • 70% for two nights
     • 60% for three to four nights
     • 50% for five to six nights
     • 40% beyond
       This deposit is to be paid by check or bank transfer.
   • For reservations less than 10 days before arrival, no deposit is required.
   • For very early bookings, the deposit is required only 3 months before the stay.

SPECIAL CONDITIONS – DOVECOTE (GÎTE)
In addition to the General Terms and Conditions, the following provisions apply:

1. Location features :
   The Pigeonnier is designed for 2 adults and possibly 2 children on the mezzanine (access by ladder, minimum 6 years recommended). The establishment is non-smoking. Pets not allowed.
2. Deposit and balance :
   A 50% deposit is required upon booking. The balance is due 15 days before the stay.
   For reservations less than 10 days before arrival, no deposit is required.
3. Electricity :
   Electricity is billed according to consumption (EDF official rate). Water is included.
4. Use of the cottage :
   The tenant agrees to return the accommodation in its original condition. The accommodation may not be occupied by a number of people greater than the indicated capacity, unless prior agreement is given by the owner. Holiday insurance is mandatory.

SPECIAL CONDITIONS – NEW YEAR'S EVE STAY
In addition to the General Terms and Conditions, the following provisions apply:

1. Package :
   The stay includes 3 nights (December 30, 31, January 1), breakfasts, two classic table d'hôtes and a special New Year's Eve table d'hôtes (with entertainment, aperitif, full meal, bottle of wine for two, glass of champagne).
2. Deposit and payment :
   • 30% deposit upon reservation.
   • A second deposit of 30% is required 10 days before the stay.
   • The balance is paid on site.
     For reservations less than 10 days before arrival, no deposit is required.

ENTIRETY
These General Terms and Conditions, the special conditions of the various stays and the booking voucher constitute the entire agreement between the parties. Any modification or special condition not accepted in writing by La Forestière is unenforceable.

By confirming their reservation, the customer acknowledges having read and accepted all of these General Conditions of Sale as well as the specific conditions relating to the reserved service.